2 thoughts on “How to encourage your team to speak freely

  1. Mark Matthews says:

    Great article. I do think that open dialogue can be stifled by too many layers of management. In my experience, while working at a large telecommunication company, feedback was sought but NEVER acted upon because the managers did not feel they could run it up the long line of senior managers. This eliminated any chance of seeing change. At my level, I had a manager that oversaw other supervisors and she had a manger that directed the call center who had a regional manager, who had a regional VP, who had a national VP, who had a President of Customer Care, who had a President of the Organization who reported to the CEO. Seven layers that got nothing done. Those ultimate decision makers never heard or saw what was really happening at our level. Consequently, it became a place nobody wanted to work and we only did to support our families.

    Like

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