Marketing by engaging your community

I have written several times how social game companies need to improve their marketing to encompass more than performance advertising (ads purchased on a CPC or CPI basis). It is frustrating that old school companies like Ford and Unilever are so much better at leveraging their community and social media for brand building than many companies whose products live on social media.

A recent article in the MIT Sloan Management Review, Enhancing Relationships With Customers Through Online Brand Communities, does a wonderful job of showing what strategies companies (e.g., social game companies) can use to build their business through communication with players. In the article, the authors research showed that effective communication would improve customer confidence, which in turn should lead to higher sales (especially in a free-to-play environment). The article showed four ways companies can improve the quality of communications with their customers. Continue reading “Marketing by engaging your community”

Great books for social game companies

I have hesitated in publishing a “reading list” because often when I see them on other blogs, they are little more than the author’s effort to get some referral income. As many of you know, I do not monetize this blog at all (there is no advertising and I have refused all sponsorship offers) and the links in this post are not tied to any monetization. With that in mind, I wanted to share some books that have made me much more successful and I think will help anyone in the gaming ecosystem (and probably any other business). Given that we all have very limited time, even to read, I have listed the books by how much of an impact they have had for me. Continue reading “Great books for social game companies”