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The Business of Social Games and Casino

How to succeed in the mobile game space by Lloyd Melnick

Category: General Social Games Business

The right way to build, run and compensate your team

Netflix logoA recent article in Harvard Business Review by Netflix’s former Chief Talent Officer, Patty McCord, did a great job of explaining five core principles of building your team that could benefit any company. McCord, who was Chief Talent Officer at Netflix for 14 years, believes their policy towards HR is a key reason the company has been so successful. At its root, Netflix’s success is tied to hiring great people, and by hiring great people it creates a much better environment for the other great people (as everyone carries their weight). The other related foundation of Netflix’s success with its people was a willingness to let go of those who were not a good fit (or no longer a good fit). Netflix’s principles can help any company build a fantastic and high performing team. Overall, there are five core principles to Netflix’s success with its team.

Hire adults and treat them like adults

Rather than create long, complex and often bureaucratic policies on how employees should do everything, Netflix provides very high-level guidance and expects its employees to act in the company’s best interest. During the hiring process, it focuses on employees who can do this without strict guidance or careful observation. If they find they made a hiring mistake, they let the employee go. Continue reading “The right way to build, run and compensate your team”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 30, 2014February 6, 2014Categories General Social Games BusinessTags Compensation, HR, leadership, NetflixLeave a comment on The right way to build, run and compensate your team

Why your Facebook fanpage is less effective

Many social game companies use Facebook as the central point of their community strategy but changes to Facebook’s surfacing algorithm suggest you may want to focus elsewhere. A social game’s Facebook fan page has been a great medium to increase retention, virality and even monetization. Keeping the community engaged through dialogue and promotional offers, so they are regularly on the fan page, is a relatively low-cost, low-effort way of getting your players back in the game (and thus increasing retention). Running promotions that encourage your Facebook fans to share links and other information increases the virality of your app. You can even use your Facebook fan page to improve monetization, by running sales directly from the page that cater to the community.

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A recent article on Business Insider, however, points to the lower reach these pages are now experiencing, and thus reduced effectiveness. According to the article, at the beginning of December, Facebook changed the algorithm it uses to select the stories that appear in users’ News Feeds. The effect of the change was to reduce the reach of Facebook posts, which some companies feel declined by as much as 80 percent. Although Facebook’s motivation for the change is uncertain (Facebook claims it is trying to surface more relevant posts, while companies feel they are trying to force them to advertise more), the impact is very clear: Less surfacing equals less effectiveness. Continue reading “Why your Facebook fanpage is less effective”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 23, 2014February 6, 2014Categories General Social Games Business, Growth, Social Games MarketingTags advertising, Facebook, jim tobin, marketing, shares, Virality3 Comments on Why your Facebook fanpage is less effective

Bayes’ Theorem Part 1: Why Bayes’ Rule is the key to good decision making and success

Making the right decision, in business and in life, is the most important thing you can do. Wrong decisions can haunt you your entire life while the right decision can mean making your company worth billions, years of happiness, etc. Imagine if Travis Kalanick, CEO of Uber, had decided to focus on connecting buses with passengers and not taxis, or if Trip Hawkins would have focused 3DO on creating software and not a hardware platform. Understanding Bayes’ Theorem (also known as Bayes’ Rule, two terms I will use interchangeably) increases the chance you use data the right way to make your decisions.

This post is the first in a series I will be writing on Bayes’ Rule. This post and most of the background I discuss is based on the best book I have found about Bayes’ Rule, A Tutorial to Bayesian Analysis by James Stone. Last year, I wrote several posts on Lifetime Value (LTV), given how crucial it is to the success of any business, from the newest technology to the oldest brick and mortar enterprise. This year, we will be tackling Bayes’ Theorem. As you will see in the next few posts, by understanding Bayes’ Theorem you can then make optimal decisions about what games or projects to green light, how to staff your company, what to invest in, which technology to use, who to sell your company to, what areas of your company need to be fixed/improved, etc. Bayes’ Theorem is the single most important rule for good decision-making, both in your professional and business life.
James Stone's book on Bayes' Rule

What is Bayes’ Theorem?

Bayes’ Theorem is a rigorous method for interpreting evidence in the context of previous experience or knowledge. Bayes’ Theorem transforms the probabilities that look useful (but are often not), into probabilities that are useful. It is important to note that it is not a matter of conjecture; by definition a theorem is a mathematical statement has been proven true. Denying Bayes’ Theorem is like denying the theory of relativity.

Some examples of Bayes’ Rule

The best way to understand Bayes’ Rule is by example (I will touch on the math later). Again, much of this is based on Stone’s tutorial on Bayesian analysis. First, look at probability as the informal notion based on the frequency with which particular events occur. If a bag has 100 M&Ms, and 60 are green and 40 are red, the probability of reaching into the bag and grabbing a green M&M is the same proportion as green M&Ms in the bag (i.e., 60/100=0.6). From this, it follows that any event can adopt a value between zero and one, with zero meaning it definitely will not occur and one that it definitely will occur. Thus, given a series of mutually exclusive events, such as the outcome of choosing an M&M, the probabilities of those events must add up to one. Continue reading “Bayes’ Theorem Part 1: Why Bayes’ Rule is the key to good decision making and success”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 21, 2014February 6, 2014Categories Analytics, Bayes' Theorem, General Social Games Business, Lloyd's favorite postsTags analytics, Bayes' Rule, Bayes' Theorem, decision making8 Comments on Bayes’ Theorem Part 1: Why Bayes’ Rule is the key to good decision making and success

How to build for and accelerate growth

I recently came across a great presentation on growth and improving your chances of success from Sean Ellis. I have embedded the presentation below but wanted to highlight some of the key points:

  • The most important question to determine the strength of your product and particular features is whether it is a must-have product; that is to say: Can they live without it? For further granularity, you can ask the same question of particular features. To get to this level of understanding your customers, you should ask, “How would you feel without your game?” and examine what is the primary benefit players receive and why is your game important to them.
  • You need to understand if the player is having a must-have experience, why they are playing (or not) and blockages in the conversion process. Continue reading “How to build for and accelerate growth”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 16, 2014February 4, 2014Categories General Social Games Business, Growth, Social Games MarketingTags Growth, Sean Ellis2 Comments on How to build for and accelerate growth

Data and analytics: the enemy of innovation

One issue that is likely to haunt some of the high-flying tech and game companies that are currently doing wonderfully is their reliance on data and analytics can inhibit innovation. Clayton Christensen, the esteemed Harvard professor who wrote the seminal work on innovation, The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail, explains how deep customer understanding works against strong firms keeping up with innovators in their space. The use of data and analytics to understand and anticipate customer needs is now the driving force behind most of the exciting tech and gaming companies. This strength, however, could leave these companies vulnerable to new competition and turn today’s stars into tomorrow’s duds.

Innovator’s Dilemma

The Innovator’s Dilemma

To understand the situation data reliant companies will find themselves in it is important to understand first the innovator’s dilemma. Although I will blog about it in more detail this year, (I will not try to capture all the nuances of Christensen’s book; I strongly recommend you read it for yourself), the underlying thesis is that often great companies fail to be the disruptive innovative force in their industry because they have such a deep understanding of their customer’s needs they do not see disruptive opportunities that initially cater to other users. Instead, they continually create better products for their customers, which sustains technology but cannot disrupt. Disruptive companies come in with a simpler technology that aims at a different market, gains traction there and then encroaches on (and eventually destroys) the established firms. This cycle has been repeated in multiple industries. As Christensen writes, “blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.” Continue reading “Data and analytics: the enemy of innovation”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 14, 2014January 21, 2014Categories General Social Games Business, Growth, Lloyd's favorite postsTags Clayton Christensen, innovation, Innovator's Dilemma4 Comments on Data and analytics: the enemy of innovation

Next Man Up

There is a great lesson from New England’s victory last night, and it is that you should not make excuses and just get the job done. I remember just after New England’s star player, Rob Gronkowski, suffered a season-ending injury, New England’s Quarterback, Tom Brady, was asked how they would manage and do they have any chance of being successful this season. The injury to Gronkowski followed a season-ending injury to one of their top defensive player as well as other injuries, and the loss in the off-season of their top wide receiver. Brady answered very matter-of-factly, “next man up, we will keep doing what we do.”

I was impressed that the loss of a key weapon, after so many other injuries, did not seem to bother him. He was going about his work just like any other day, and he was going to succeed just like he always does.

Yesterday, the New England Patriots dominated their playoff game, scoring 43 points and winning by 21 points. There were some great lessons from this win for game companies and everyone else: Continue reading “Next Man Up”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 12, 2014January 17, 2014Categories General Social Games BusinessTags Bill Belichick, LaGarrette Blount, Next Man Up, Tom Brady3 Comments on Next Man Up

Another vote for eliminating middle management

Last month I wrote about how Haier fosters innovation in large part by eliminating middle management and having a very flat organization. For those who may have thought Haier was an outlier or that this was a uniquely Chinese situation, it was recently reported that Zappos (the online shoe store owned by Amazon) is employing a similar structure.

The system, known as Holacracy, removes all job titles and managers in a corporate structure, leaving nearly every employee on equal footing. Zappos will create approximately 400 “circles” made up of a group of employees that will be tasked with projects. The group must work together, without a formal control structure, to do their jobs.

Holacracy.org Continue reading “Another vote for eliminating middle management”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 9, 2014January 12, 2014Categories General Social Games BusinessTags Haier, Holacracy, Middle Management, organizational structure, Zappos1 Comment on Another vote for eliminating middle management

My favorite posts of 2013

Happy New Year!!! Rather than make predictions, which I find as valuable as reading tarot cards, I wanted to look back at some of my favorite posts from last year. Below is a list of the ones I felt were most useful:

  • LTV: The Lifeblood of Your Business My first in a series of posts about lifetime value (LTV), the most important metric any company (from games to bricks and mortar) should focus on.
  • Using probability to build a game portfolio likely to succeed One of my first posts of 2013 but one potentially very important to game companies. It discusses how to structure your portfolio to maximize return while reducing risk.
  • Growth tactics for mobile game and social media companies The key tenets to building a successful growth and user acquisition plan. Continue reading “My favorite posts of 2013”

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Unknown's avatarAuthor Lloyd MelnickPosted on January 2, 2014January 12, 2014Categories Analytics, General Social Games Business, Growth, International Issues with Social Games, Lloyd's favorite posts, LTV, Social CasinoTags analytics, leadership, Lloyd Melnick, Strategy1 Comment on My favorite posts of 2013

Consider getting rid of middle management

I recently read an article in the Economist that credited Haier’s success to its CEO’s (Zhang Ruimin) decision to eliminate middle management. The move generated innovation that any Silicon Valley start-up would be proud of. I was not expecting a large Chinese firm to lead the way in being nimble and customer driven but it worked for them and I could see it helping many US companies, particularly game companies.

As a little background, Haier has sales of over $25 billion, is recognized globally for reliability and marketing expertise and has seen its market share grow from 3.1 percent to 9.6 percent.

Haier logo

Haier’s 80,000 employees are organized into 2,000 zi zhu jing ying ti (ZZJYTS), self-managed teams that perform many different roles. Each is responsible for profit and loss, and individuals are paid on performance. Continue reading “Consider getting rid of middle management”

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Unknown's avatarAuthor Lloyd MelnickPosted on December 19, 2013January 7, 2014Categories General Social Games BusinessTags Haier, Middle Management, Zhang Ruimin

The secret to creating optimal teams

I (and almost everyone else) have spoken frequently on the importance of smart collaboration and good teamwork. A recent column in Forbes magazine, “Team Management: Think Small and Agile” by Rich Karlgaard, highlighted one element of creating optimal teams that I had neglected: team size. Karlgaard stresses that in an age of swiftly moving technology, teams become more important because humans do not evolve as quickly as the rate of Moore’s Law. People are the slowest-moving parts in complex organizations, effectively becoming the gating factor. To open this gate, you need to form nimble teams that not only make the people less of a gate, but also turn them back into resources.

The Two-Pizza Rule

There is an optimal size for every team, and it is usually smaller than you think. It starts with Jeff Bezos’ “two pizza” rule (there is some argument as to who created the term, but I always defer to Bezos): If it takes more than two pizzas to feed the team, the team is likely too big (As I am based in Chicago, I may want to drop that to a one-pizza rule, because two deep-dish pizzas can feed a lot of people).

Two-Pizza Rule

Karlgaard points to two reasons the two-pizza rule works: Continue reading “The secret to creating optimal teams”

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Unknown's avatarAuthor Lloyd MelnickPosted on December 17, 2013August 9, 2014Categories General Social Games BusinessTags TeamworkLeave a comment on The secret to creating optimal teams

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Get my book on LTV

The definitive book on customer lifetime value, Understanding the Predictable, is now available in both print and Kindle formats on Amazon.

Understanding the Predictable delves into the world of Customer Lifetime Value (LTV), a metric that shows how much each customer is worth to your business. By understanding this metric, you can predict how changes to your product will impact the value of each customer. You will also learn how to apply this simple yet powerful method of predictive analytics to optimize your marketing and user acquisition.

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Lloyd Melnick

This is Lloyd Melnick’s personal blog.  All views and opinions expressed on this website are mine alone and do not represent those of people, institutions or organizations that I may or may not be associated with in professional or personal capacity.

I am a serial builder of businesses (senior leadership on three exits worth over $700 million), successful in big (Disney, Stars Group/PokerStars, Zynga) and small companies (Merscom, Spooky Cool Labs) with over 20 years experience in the gaming and casino space.  Currently, I am the GM of VGW’s Chumba Casino and on the Board of Directors of Murka Games and Luckbox.

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